What is Dolphin AI?
Dolphin AI is an automated platform designed to find and track feature requests, pain points, and customer love from B2B calls. It transforms customer conversations into actionable insights on autopilot, eliminating the need for manual tracking. The tool helps product and customer success teams stay updated on customer needs, build data-backed business cases for feature prioritization, and close the loop with customers regarding the status of their requests.
How to use Dolphin AI?
To use Dolphin AI, first connect it with your call recording platform (e.g., Gong) in one click. Dolphin AI will then automatically pull and analyze customer insights, including feature requests, pain points, and customer love, from your calls. You can validate these insights, which are then tracked on autopilot. Dolphin AI also tracks the status of these requests, enabling you to close the loop with your customers.
How does Dolphin identify relevant insights?
Dolphin's AI Agent automatically detects feature requests, pain points, and customer love from your calls.
What call recording platforms do you integrate with?
Dolphin integrates with Gong in one click, and likely other platforms (though Gong is the only one explicitly mentioned for integration).
How do you handle security and privacy?
The website mentions 'Legal', 'Privacy', and 'Terms' links, indicating that security and privacy policies are in place, though specific details are not provided in the content.
How are you different from Productboard and similar tools?
Dolphin AI focuses on automating the finding and tracking of insights directly from B2B calls, providing a backlog that tracks, updates, and merges requests for you, and closing the loop with customers, differentiating itself from tools like Productboard which might require more manual input.
How much time does it save from manually sharing and tracking of requests?
Dolphin AI aims to save significant time by automating the process of going through calls, finding insights, submitting requests, chasing product for status updates, and building business cases, which are typically manual and time-consuming tasks.
